Effective Date: 30 July 2026

Thank you for choosing KYVEC.

We are committed to supplying high-quality research supplements for legitimate laboratory and scientific research purposes. Please read this Returns & Refund Policy carefully before placing an order through www.kyvec.com.

1. Research Use Only

All products supplied by KYVEC are intended strictly for laboratory and scientific research purposes only.

Products must be handled, stored and used by appropriately qualified individuals in accordance with all applicable laws, regulations and safe laboratory practices.

2. No Returns or Refunds

Due to the specialised nature of our products and to protect product integrity, KYVEC does not accept returns or provide refunds for any products once they have been dispatched, including but not limited to:

• Change of mind
• Incorrect product selection by the customer
• Incorrect orders placed by the customer
• Improper storage or handling after delivery
• Misuse or use outside their intended research purpose
• Any products that have been opened, used or tampered with

The only exception is where a product arrives damaged, is defective, or the incorrect item has been supplied by KYVEC.

If your order arrives damaged, defective or you receive an incorrect product, please contact us within 48 hours of receiving your delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the damage or discrepancy

Once your claim has been assessed, KYVEC may, at its discretion and where appropriate:

• Replace the affected product;
• Provide a full or partial refund; or
• Arrange another suitable resolution.

Where required, we may ask that the affected product be returned or safely disposed of before processing your claim.

4. Lost or Delayed Shipments

KYVEC uses reputable Australian courier and postal services for all deliveries.

While we cannot guarantee courier delivery times or accept responsibility for delays outside our control, we will work with the courier to investigate any missing shipments.

If a parcel is confirmed as lost in transit by the courier, we will provide a replacement or other appropriate remedy.

5. Refund Eligibility

Refunds or replacements will only be considered where:

• The incorrect product was supplied by KYVEC;
• The product arrived damaged or defective.

Approved refunds will be processed back to the original payment method. Processing times may vary depending on your financial institution.

6. Claims That Will Not Be Accepted

Refunds, replacements or returns will not be accepted where:

• The customer changes their mind after purchase;
• The customer ordered the incorrect product;
• Products have been opened, used, altered or tampered with;
• Products have been stored or handled incorrectly after delivery;
• Products have been used for any purpose other than legitimate laboratory research;
• An incorrect delivery address was provided by the customer;
• Damage has occurred after delivery due to improper storage or handling;
• The claim is made outside the required notification period without reasonable justification.

7. Contact Us

If you have any questions regarding your order or wish to report a damaged or incorrect delivery, please contact us.

KYVEC
Website: www.kyvec.com
Email: support@kyvec.com

We aim to respond to all enquiries within 1–2 business days.

Disclaimer

All products supplied by KYVEC are intended strictly for laboratory and scientific research purposes only.

Products sold through www.kyvec.com are not intended for human consumption, veterinary use, therapeutic use, diagnostic use or cosmetic application.

By placing an order with KYVEC, you acknowledge that you are purchasing products solely for legitimate research purposes and accept full responsibility for ensuring their safe handling, storage and lawful use in accordance with all applicable laws and regulations.