Effective Date: 30 July 2026
Thank you for choosing KYVEC. We are committed to providing fast, reliable, and secure delivery of our research supplements throughout Australia.
This Shipping & Delivery Policy outlines how we process, package, and deliver orders placed through www.kyvec.com.
Orders are generally processed within 1–2 business days, excluding weekends and public holidays.
Orders placed before 12:00 PM AEST Monday to Friday; are typically dispatched on the same business day where possible.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Should processing be delayed due to unusually high order volumes, stock availability, or unforeseen circumstances, we will notify you as soon as practicable.
KYVEC currently ships to addresses within Australia only.
Orders are dispatched from our Australian fulfilment facility using reputable courier services, including Australia Post, Aramex and StarTrack, to provide secure and trackable delivery.
Standard Shipping
Metro Areas: 2–6 business days
Express Shipping
Metro Areas: 1–3 business days
Regional & Remote Areas
Approximately 3–7 business days
Delivery timeframes are estimates only and may vary depending on your location, courier operations, weather conditions, and seasonal demand.
Shipping charges are calculated during checkout based on the delivery address and selected shipping method.
From time to time, KYVEC may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.
All orders are securely packaged using tamper-evident packaging to help protect product integrity during transit.
Every order is carefully packed and handled using industry best practices to ensure products arrive safely.
Once your order has been dispatched, you will receive an email containing:
Please allow up to 24 hours after dispatch for tracking information to become active.
If you require assistance tracking your order, please contact our customer support team on the contact details below.
KYVEC currently ships within Australia only.
All products sold by KYVEC are supplied strictly for laboratory and scientific research purposes and are not intended for human consumption, therapeutic use, veterinary use or diagnostic purposes.
Although most deliveries arrive within the estimated timeframe, delays can occasionally occur due to courier networks, weather events or other circumstances beyond our control.
If your order has not arrived:
If a shipment is confirmed as lost by the courier, KYVEC will assess the matter and, where appropriate, provide a replacement or refund in accordance with our Refund Policy.
Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.
KYVEC cannot accept responsibility for delays, losses or additional shipping costs resulting from incorrect or incomplete delivery details supplied by the customer.
If you realise you have entered incorrect information after placing your order, please contact us immediately. While we will make every effort to update your order before dispatch, changes cannot be guaranteed once an order has been processed.
At this time, KYVEC ships within Australia only.
We do not currently offer international shipping.
If you have any questions regarding your order, shipping, or wish to enquire about a replacement or refund, please contact us.
KYVEC
Website: www.kyvec.com
Email: support@kyvec.com
We aim to respond to all enquiries within 1–2 business days.
All products supplied by KYVEC are intended for laboratory and scientific research purposes only.
Products sold through www.kyvec.com are not intended for human consumption, veterinary use, therapeutic use, diagnostic use or cosmetic application.
By purchasing from KYVEC, you acknowledge that you are purchasing products solely for legitimate research purposes and agree to comply with all applicable Australian laws and regulations governing their purchase, handling and use.
